You can simply troubleshooting network issue by checking the following:
1) Ensure network connectivity is stable
- Check if your phone is connecting a network and the connectivity is stable
2) Clear Cache (Profile picture -> Setting -> Clear cache)
- After cleared cache, please close BIT app and reopen the app
3) Switch Line ( Profile picture -> Setting -> Switch Line)
- Select the preferable line which provide network stability
If you still encounter network issue after troubleshoot with above suggestion, please connect to the customer service or send email to support@bit.com
Provide the following information to customer service officer to better check on your situation
1) Open your browser and search https://webapp.bitexch.io/network-test, screenshot the opened page information
2) Provide your phone model and system version
3) Provide your current version
- Check your app current version at ( Profile picture -> Setting -> Version)