FAQ & Self Service Guide

Guide to Beginners

• 2. Trading 101: Understanding What is a Candlestick Chart?
• 3. Convert Guide: How to Make Conversion between Different Assets？
• 4. Perpetual vs. Futures Contracts

Products

• How to use TON to get a 10% discount on Trading Fee?
• 1. How to Create an API Key
• 2. What is Maker & Taker？
• 3. BIT Index

Margin & Liquidation

• Portfolio Margin FAQs
• 1. What is Portfolio Margin?
• 2. How much is Forced Liquidation Fees?
• 3. How does Insurance Fund Work?
• 4. Auto-Deleveraging (ADL) Rule Introduction

Self Service Guide

• 1. What If I Forgot My Password
• 2. What if I Have No Access to my Email?
• 3. Didn't Receive the Verification Code?
• 4. What if I Have No Access to my Phone?
• 5. Incorrect Google Authentication Code?
• 6. What if I No Longer Have Access to Google Authentication?

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